Frequently Asked Questions

Click on the questions below to reveal the answer.

Canada Head Office & Distribution Center

4600 Poirier Blvd
Montréal, QC
Canada H4R 2C5

Western Warehouse & Distribution Center

9974 67th Avenue
Edmonton, AB
Canada T6E 0P5

USA Warehouse & Distribution Center

1 Trans-Border Drive
Champlain, NY
USA 12919

ASI member number 53975

PPAI member number 253779 or UPIC member number FERST723

PPPC member number 960129

Only authorized promotional products distributors are permitted to sell Fersten Worldwide products. For an authorized distributor near you, please email

Complete the Request a Catalog form here.

There are multiple ways to submit your order. Note that orders must be in writing and cannot be placed over the phone.
Email: send your order by email to the Customer Service Department at
Fax: send your order by fax to 1-800-565-5624.

To better serve you, FW’s knowledgeable Customer Service team is available to answer any questions you may have from 8am to 6pm EST.

Lead times may vary by decoration technique. Consult the complete list of available decoration options for individual details here. Standard delays are as follows:

Non-decorated orders: items ordered before 3 p.m. EST are shipped the same day (excluding US destinations – next day).
Domestic decoration orders: 5 business days upon confirmed written order and sample approval (excluding pewter orders – 10-15 business days).

Overseas custom decoration orders: 9 weeks by ocean upon confirmed written order and sample approval.

Visa and Master Card.
To open establish terms or to open an account, complete the appropriate forms located here.

An automated email will be sent to you once your order has been processed.

An automated email confirming your tracking will be sent to you once your order has been shipped.

All Fersten Worldwide products can be purchased blank with a minimum order of 24 pieces.

Customer Service will provide written quotes by email within 24 hours.

Fersten Worldwide’s preferred carrier is UPS; however our Customer Service team will be happy to ship your order via the carrier of your choice.

Fersten Worldwide is continuously in search of the latest decoration technology to offer a variety of decoration techniques domestically. Choose from the following options for your next order: Embroidery, Laser Etching, Debossing, Woven Label, Fabric Appliqué and many more! Click here for all options

TAKE ADVANTAGE OF THE EXCLUSIVE FREE SPEC SAMPLE (FSS) PROGRAM. Choose any style of outerwear, apparel and/or headwear and let the team of experts at FW decorate it with your corporate logo. Decorate selected product either domestically with the experienced in-house decorating department or send it overseas for ENDLESS POSSIBILITIES. Once your sample is finalized and quality control approved, it will be shipped to you*. Impress customers with a sample in hand and leave nothing to the imagination. Contact your FW Customer Satisfaction Representative now to request your FREE Spec Sample (FSS) at or call 800-565-7462 to discover the quality products and services FW has to offer. *All outerwear and wellness styles are not included for free in this program. Spec Samples for these categories have a 50% discount.

With a dedicated team at your service, the FW Custom Overseas Program is built to seamlessly transition from development to sampling to production, perfect for those looking for creativity, flexibility, quality driven product and most important – on time delivery for any event.

The minimum order for overseas custom production is 432 pieces. 576 pieces "split" minimum quantities are available for 288 pieces each same logo/ different colors.

Lead times may vary by decoration technique. Consult the complete list of available decoration options for individual details here.

Apparel 36 pieces
Headwear 72 pieces

Customers may register their domestic decoration programs with FERST-Pass to secure an accelerated turnaround time. This is only applicable for domestically decorated program orders (pure repeat orders). Click here for more details.

Yes, FW has various apparel and headwear sample kits available. Custom built kits are also available - contact the FW Customer Service Team by emailing

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